The purpose of this policy is to provide an opportunity for students at Freed-Hardeman University to have grievances addressed in a fair and professional manner. All parties involved in the grievance process are expected to conduct themselves in a manner consistent with the Christian standards of the University.
Any grievance of a nonacademic nature may be discussed informally with a faculty member, staff member or administrator, as appropriate. If the grievance is not resolved in this fashion or if the student does not feel comfortable discussing the grievance informally, the following procedure must be followed:
1. The grievant will register the complain in writing using the Nonacademic Grievance Form, available in the Office of Student Services or online, within ten (10) school days of the alleged incident. The completed form should be submitted to the Vice President for Student Services, where it will be routed to the appropriate supervisor whose area the grievance has arisen. The supervisor will respond in writing within five (5) school days of receipt of the grievance. If the grievance directly involves the supervisor, then the student may request that the grievance be submitted directly to the Vice President in whose area the complaint has arisen.
2. If the supervisor’s response does not resolve the complaint or the grievance directly involves the supervisor, then the grievant may request that the written grievance be submitted to the Vice President in whose are the complaint has arisen. This request must be made through the Vice President for Student Services within five (5) school days from the time of the supervisor’s initial written response. The Vice President must respond in writing within five (5) school days of receipt of the grievance. If the grievance directly involves the Vice President, then the student may request that the grievance be submitted directly to the President.
3. If the Vice President’s response does not resolve the complaint or the grievance directly involves the Vice President, then the grievant may then request that the written grievance be submitted to the President. This request must be made through the Vice President for Student Services within five (5) school days from the time of the Vice President’s response. The President must respond in writing within five (5) school days of receipt of the grievance. The decision of the President is final.
Records of written grievances and responses will be maintained in the Office of the Vice President for Student Services. In the interest of all involved, if an appeal is submitted just prior to the end of the term, deadlines (for the submission of paperwork, etc. ) are subject to modification.
The purpose of this policy is to provide an opportunity for students at Freed-Hardeman University to have grievances addressed in a fair and professional manner. All parties involved in the grievance process are expected to conduct themselves in a manner consistent with the Christian standards of the University.
Freed-Hardeman University strives to provide educational opportunities, experiences, and services that are of the highest quality. Occasionally, there may be those who have complaints that they wish to share with the University. The University views such complaints as potential opportunities for improvements.
All complaints should first be routed through the appropriate complaint, appeal, or grievance procedures. Depending on the nature of complaint, the matter should be brought to the attention of the office directly responsible for that area of the University for informal resolution.
Any grievance concerning grades, competencies, course syllabi, class absences, or other academic matters should be discussed informally with the faculty member, as appropriate. If the grievance is not resolved in this fashion or if the student does not feel comfortable discussing the grievance informally, the grievant should follow procedures outlined in Policy 2.1A Student Academic Grievance Procedures.
Any grievance concerning grades, competencies, course syllabi, class absences or other academic matters should be discussed informally with the faculty member as appropriate. If the grievance is not resolved in this fashion or if the student does not feel comfortable discussing the grievance informally, the following procedure must be followed.
Records of written student complaints and responses will be kept in the Office of Academics. In the interest of all involved, if an Academic Grievance Form is submitted just prior to the end of a term, deadlines (for the submission of paperwork, etc.) are subject to modification as determined by the Vice President for Academics at the point a written grievance is received.
Formal complaints, petitions, and grievances should be well documented and move through the appropriate campus process prior to appealing to any off-campus authority. Complaints to off-campus authorities may be routed as noted below:
