Laurel Cottage Policies

Booking and Cancellation Policy

Booking Policy

1. Advance Booking Limit:

   • For the general public, guests may make reservations for Laurel Cottage up to 180 days in advance of their desired check-in date.

2. Reservation Procedures:

   • Reservations can be made through our online booking system.
   • When making a reservation, guests will be required to provide their contact information, desired check-in and check-out dates, and any additional details requested during the booking process.

3. Modifications and Extensions:

   • If guests wish to modify their reservation or extend their stay beyond the original booking period, they may do so, subject to availability.
   • Changes to the reservation should be requested via email at laurelcottage@fhu.bramblettgrp.com or phone at 731-989-6603.

4. Cancellation and Refunds:

   • Our standard cancellation policy applies to all bookings made within the 180-day advance booking limit.
   • Guests must adhere to the cancellation policy to receive a refund or avoid any applicable cancellation fees.

We kindly ask guests to respect the 180-day advance booking limit for Laurel Cottage to ensure equitable access for all interested individuals. If you have any questions or need further assistance, please don’t hesitate to contact our Guest Services Coordinator. We look forward to welcoming you to Laurel Cottage and providing you with a pleasant and comfortable stay.

Cancellation Policy

1. Cancellation Timeframe:

   • Individual Bookings: Guests must cancel their reservation at least 24 hours prior to the scheduled check-in time to receive a full refund of the booking fee.
   • Group Bookings: For group reservations (5 or more rooms), cancellation must be made at least 7 days prior to the scheduled check-in time to receive a full refund of the booking fee.

2. Cancellation Fee

   • The fee for a cancellation not made within the 24 hours of an individual booking or 7 days of a group booking is the price of a one night stay per the amount of rooms that were reserved.

3. Cancellation Procedures:

   • To cancel a booking, please contact our Guest Services Coordinator at least 24 hours before your scheduled check-in time. You can reach us by phone at 731-989-6603 or via email at laurelcottage@fhu.bramblettgrp.com.

4. No-Show Policy:

   • In the event of a no-show (failure to arrive without prior cancellation), the full amount of the booking fee will be charged to the credit card or payment method provided at the time of booking.

5. Refunds and Fee Adjustments:

   • Refunds will be processed within 14 business days from the date of cancellation, and the amount refunded will be equivalent to the booking fee minus any applicable cancellation fees.
   • If a booking is modified (e.g., changing the dates or size of room) within the allowable cancellation timeframe, any difference in the booking fee will be adjusted accordingly.

6. Special Circumstances:

   • In case of unforeseen circumstances, such as extreme weather conditions or emergency situations, Freed-Hardeman University reserves the right to modify or waive the cancellation policy on a case-by-case basis.

We highly recommend reviewing and understanding our cancellation policy before making a reservation at Laurel Cottage. By making a booking, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy.

If you have any further questions or require clarification, please do not hesitate to contact our guest services coordinator. We are here to assist you and ensure your stay at Laurel Cottage is as enjoyable as possible.